Customer Service Associate at Mastro Luxe - Jakarta

Join Mastro Luxe as a Customer Service Associate in Kemayoran, Jakarta!

Mastro Luxe, a leading name in premium services, is seeking a dedicated Customer Service Associate to deliver exceptional client experiences. If you have a passion for problem-solving, excellent communication skills, and a customer-centric approach, this role is perfect for you. In Kemayoran, Jakarta, you'll be the voice of Mastro Luxe, ensuring every customer interaction is seamless and satisfying.

As a Customer Service Associate at Mastro Luxe, you'll handle incoming calls, emails, and in-person inquiries with professionalism and empathy. Utilizing our advanced CRM system, you'll manage customer data, track interactions, and resolve issues efficiently. With 2-3 years of experience in customer service, you'll bring a wealth of knowledge to our team, helping us maintain our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and in-person interactions.
• Utilize our CRM system to manage customer data and track interactions.
• Provide exceptional customer service by addressing concerns and finding solutions.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the sales and marketing teams to enhance customer satisfaction.
• Monitor and report on customer service metrics to ensure quality and improvement.
• Maintain a clean and organized workspace, adhering to health and safety guidelines.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer service, preferably in a high-volume environment.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent, with a preference for relevant certifications in customer service.
• Fluency in Indonesian and English.
• Knowledge of Mastro Luxe's products and services is a plus.

🛠️ Keahlian

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