IT Support Specialist - Software & Hardware Development

Join Inti Duta Lestari as an IT Support Specialist in Surabaya, where you’ll play a pivotal role in developing, maintaining, and troubleshooting software, applications, and hardware to meet business needs. This is a fantastic opportunity for tech-savvy professionals to contribute to our company's growth and innovation.

At Inti Duta Lestari, we are committed to providing top-notch IT support services. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our software and hardware systems. You will work closely with our development team to implement new solutions and improve existing ones.

In this role, you will be using tools like ServiceNow, Jira, and Microsoft Teams on a daily basis. You will also have the opportunity to work with various programming languages such as Java, Python, and C++. This role offers a competitive salary and a comprehensive benefits package.

📋 Tanggung Jawab Pekerjaan

• Develop, maintain, and troubleshoot software, applications, and hardware to meet business needs.
• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and manage IT infrastructure, including servers, networks, and workstations.
• Monitor and maintain the performance of IT systems, ensuring they meet performance standards.
• Collaborate with the development team to implement new solutions and improve existing ones.
• Provide technical documentation and training to end-users and other IT staff.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT infrastructure.
• Ensure the security and integrity of IT systems, including implementing security policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, software development, or a related field.
• Proven experience with ServiceNow, Jira, and Microsoft Teams.
• Strong knowledge of programming languages such as Java, Python, and C++.
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and a commitment to quality.

🛠️ Keahlian

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