E-Commerce Operations Manager (Skincare Industry) - PT Gao Feng Indonesia

Join PT Gao Feng Indonesia as an E-Commerce Operations Manager and lead the digital transformation of our skincare brand in one of Southeast Asia’s fastest-growing markets. This is a unique opportunity to shape the operational excellence of our e-commerce channel in Kembangan, Jakarta Raya. As the E-Commerce Operations Manager, you will oversee the end-to-end operations of our online platform, ensuring seamless customer experience, efficient order fulfillment, and continuous improvement of our digital presence.

At PT Gao Feng Indonesia, we are a leading player in the skincare industry, known for our innovative products and strong market presence. Our e-commerce channel is a critical component of our growth strategy, and we are looking for a dynamic and results-driven professional to drive its success. In this role, you will work closely with cross-functional teams to optimize our online operations, leverage data analytics to make informed decisions, and implement best practices in e-commerce management.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end operations of our e-commerce platform, including order processing, inventory management, and customer service.
• Analyze sales data and market trends to identify opportunities for growth and optimization.
• Collaborate with the marketing team to develop and execute e-commerce strategies that drive sales and customer engagement.
• Implement and manage CRM systems to enhance customer relationships and loyalty.
• Ensure compliance with industry regulations and best practices in e-commerce operations.
• Lead and mentor the e-commerce operations team, fostering a culture of continuous improvement.
• Stay updated with the latest trends and technologies in e-commerce to drive innovation and efficiency.
• Report on key performance indicators (KPIs) and provide actionable insights to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably in the skincare or beauty industry.
• Proven track record of successfully managing e-commerce platforms and driving sales growth.
• Strong understanding of CRM systems and data analytics tools such as Salesforce, HubSpot, or similar.
• Excellent leadership and communication skills, with the ability to work effectively with cross-functional teams.
• Certification in e-commerce management or related fields is a plus.
• Fluency in English and Bahasa Indonesia is required.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.

🛠️ Keahlian

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